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+ I checked my tracking code, no information is showing?
We know you are excited to get your order, but don't worry! This just means you're checking it too quickly. We print our shipping labels, notify you and then ship it out. You are our priority.
+ Where can I buy the Artemis Products?
Artemis Beauty Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.
+ What about shipping costs and returns?
We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after your order. Return costs are not covered.
+ Where are your office located?
Our headquarters are located in Melbourne, Australia. Our warehouses are located in USA, AU and China.
+ How will my order be shipped to me?
All of our items are shipped via EMS, with tracking number, and arrive in a small bubble envelope or box.
+ How long will it take to ship my order?
We will process your order within 2-5 business days. Once your order ships, it may take around 7 - 18 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 3-4 weeks at the latest).
+ What is your return policy?
We offer a 30 day money back guarantee on eligible items. If you are not 100% satisfied with your purchase simply contact us here or at email@example.com within 30 days of ordering your item and we will gladly walk you through returning your order to us for a refund.
+ There is a problem with my order. What do I do?
Please contact us here or at firstname.lastname@example.org and we will work to correct the problem as soon as possible.